In spite of being as famous as he is (Swan Doctor and all) Dr H and his staff are down to earth, easy to talk to and professional. I always felt that my needs, desired look and comfort were priority. I have had prior surgeries by differect surgeons, all good, all met my needs well. I was impressed with the amount of time Dr Haworth spent with me just prior to surgery going over each procedure and answering questions. I even added a couple small things (lower blephs and ear lobe reduction) I never felt rushed or like my questions were silly. Of course like most surgeons he marked with a pen on my body to mark areas that would be getting improvements, but I was impressed with his precision and use of a caliper type device to make each mark to perfection. Actually that is what made me feel he was the kind of perfectionist I wanted to work on my face. I knew I had made the best choice for me. PS I did not wait longer than you would for any good doctor that gives quality attention to his patients. I never felt bored maybe I waited 20 minuted max.